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All products sold by Roc Industrial LLC are covered by a 2-year repair warranty, unless otherwise stated. This warranty covers defects in material and workmanship and does not cover damage caused by misuse, abuse, neglect, or unauthorized repair. Full warranty policy available here.

Returns are accepted within 30 days of purchase for a full refund or exchange. Customer is responsible for return shipping costs. Full return policy available here. 

We know your order is important, and we guarantee fast processing. All domestic orders are processed within 1 business day with free standard delivery; overnight shipping is available by request. 

International orders are efficiently handled with competitive shipping costs, though customs and taxes are the customer's responsibility. For specific shipping needs or assistance, feel free to contact us. Full shipping policy available here.

We proudly offer expert industrial repair services at competitive prices, using only genuine or equivalent parts. All repairs are done in-house in our ISO 9001 certified facility based in Rochester, NY. For your peace of mind, all repairs are backed by an unbeatable 2-Year warranty. Read more about our repair services here.

Our inventory is always changing. If  the item you're interested in is out of stock, please don't hesitate to contact us. We may have new stock on the way or alternative solutions to meet your needs. Reach out to us at 585-483-0011 for the most current availability and we'll do our best to help.