Shipping Policy
Thank you for visiting and shopping at Roc Industrial LLC.
Domestic Shipping Policy
At Roc Industrial LLC, we understand the importance of timely delivery of your industrial automation parts. That's why we strive to process and ship all orders within 1 business day of receipt, if ordered before 5:30 PM on weekdays. This means that you can receive your item as soon as possible and get your operations back up and running.
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We ship all orders via UPS, unless otherwise requested. If you have a preferred shipping method, just let us know and we will accommodate your needs. If you have a UPS account, we can use that for shipping if requested by the buyer.
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In addition, we offer free shipping on all items, unless a freight service is necessary. In such cases, our team will contact you to discuss the shipping options and ensure that you get the best solution for your needs.
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​We understand that unexpected delays can be frustrating, which is why we do our best to ensure prompt delivery. However, in case of high order volume, shipments may be subject to a 1-day delay. In such cases, we will keep you informed and updated via email or phone. Our goal is to provide you with the best possible customer experience, and we will do everything in our power to ensure that your order arrives on time and in perfect condition.
Domestic Overnight Shipping
At Roc Industrial LLC, we understand the importance of fast and reliable shipping, especially in urgent situations. That's why we offer overnight shipping for customers who require it. If you need your order delivered as soon as possible, please don't hesitate to contact us by phone or email.
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Our team will be happy to assist you with your overnight shipping needs and provide you with an estimate for the additional fee. We will include this fee in the invoice before you make your payment, so you have a clear understanding of the total cost of your order.
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We strive to provide you with the most convenient and cost-effective shipping options, and overnight shipping is just one of the many ways we can help you get the industrial automation parts you need, when you need them. Whether you're facing an unexpected shutdown or a critical project deadline, we are here to help. So don't hesitate to reach out to us today and let us know how we can assist you
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International Shipping Policy
At Roc Industrial LLC, we are committed to providing our international customers with fast and efficient shipping services. All international orders placed before 4:30 PM on weekdays will be processed within 1 business day of receipt.
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Please note that calculated international shipping costs will be added to your invoice. Our team will work with you to ensure that you receive a competitive shipping quote and that your order arrives at your location in a timely manner.
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It is important to note that Roc Industrial LLC is not responsible for any customs or taxes applied to your order. These fees are the responsibility of the customer, including tariffs, taxes, and any other costs imposed during or after shipping. We recommend that you familiarize yourself with the customs regulations in your country and budget accordingly.
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Our goal is to provide you with a smooth and seamless international shipping experience. If you have any questions or concerns about your order, please don't hesitate to contact us. Our team is here to assist you every step of the way.
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