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Frequently Asked Questions (FAQs)

1. What repair services does Roc Industrial LLC offer?

  • Roc Industrial LLC offers comprehensive repair services for a wide range of systems and components including Control Systems, Panel Controllers, Drives, Power Supplies, and Servo Motors. Our skilled technicians provide prompt and efficient repairs to minimize downtime and extend the lifespan of your equipment​.

2. How do I initiate a repair with Roc Industrial LLC?

  • Initiating a repair is easy. Simply fill out a form on our website. Our technicians will review your request and provide a detailed quote within 24 hours. We aim to perform all repairs quickly without compromising quality​.

3. Are repairs guaranteed at Roc Industrial LLC?

  • Yes, all repairs are backed by a one-year warranty, ensuring longevity and reliability. We use high-quality parts and state-of-the-art diagnostic equipment for all repairs​.

4. Can I sell my surplus or outdated industrial parts to Roc Industrial LLC?

  • Yes, our Sell Your Parts Service allows you to sell new, used, or malfunctioning industrial automation parts. We cover all shipping costs, whether domestic or international, and offer fair, competitive pricing​.

5. What is the turnaround time for selling parts to Roc Industrial LLC?

  • We strive to provide you with an offer within 24 hours of receiving your request, making the process efficient and timely​.

6. What does the Preventive Maintenance service include?

  • Our Preventive Maintenance program includes equipment inspections, diagnostics, lubrication, calibration, cleaning, and replacement of worn components. This service aims to increase reliability, minimize downtime, and extend equipment life​​​​.

7. What are the benefits of Roc Industrial's Consulting & Advisory Services?

  • Our consulting services offer industry expertise, a customized approach, identification of automation opportunities, system upgrades, and cost-saving solutions. We help businesses improve efficiency, productivity, and accuracy while reducing costs and future-proofing operations​.

8. How does the Core Exchange program work?

  • Our service exchange program allows you to send us your old faulty item in exchange for a refurbished item. This is a cost-effective solution that reduces downtime and environmental waste​.

9. What is unique about Roc Industrial's Prototyping and Design Service?

  • We use CAD and 3D printing technology to develop replacement parts, especially for obsolete equipment. This service is fast, cost-effective, and offers a one-year warranty on all produced parts. It's available across various industries for both prototypes and large production runs​.

10. How can I contact Roc Industrial LLC for services?

  • You can contact us via the form on our website, by phone, or by email. Our team is ready to assist you with your industrial equipment needs.

11. Does Roc Industrial LLC require sales tax for shipments, and can I submit a tax exemption form?

  • Roc Industrial LLC is required to collect sales tax for shipments to certain US states. However, if you are tax-exempt, you can submit your tax exemption form to us. Please email your tax exemption forms to admin@rocindustrial.com. Upon receipt and verification of your form, we will process your order in accordance with your tax-exempt status.

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