Question 1

My HMI screen is blank, but the power light is on. What could be the problem?

Accepted Answer

A blank HMI screen with the power light on often points to a few common issues. It could be a failed backlight (the illumination source for the LCD), a problem with the inverter or LED driver board that powers the backlight, or, less commonly, an issue with the video signal processing on the HMI's main board or a faulty LCD panel itself. We would typically start by testing the backlight and its power supply components.

Question 2

My PLC has a "Fault" light illuminated. What are the first things I should check?

Accepted Answer

A solid or flashing "Fault" light on a PLC indicates the processor has detected an error and has likely stopped program execution.

• Check Diagnostics: The first step is to connect to the PLC with the appropriate programming software (e.g., Studio 5000 for Allen-Bradley, TIA Portal for Siemens) and check the PLC's diagnostic buffer or fault table. This will usually provide a specific fault code and description. 
 • I/O Issues: Sometimes, a fault on a critical I/O module can cause a processor fault. Look for fault lights on individual I/O modules. 
 • Power Supply Stability: Ensure the PLC's power supply is stable and providing the correct voltage. 
 • Recent Changes: Consider any recent program changes, wiring modifications, or new hardware additions.

If the fault code points to a hardware issue with the CPU or another module, repair or replacement may be necessary.

Question 3

My servo motor is making a whining noise and not moving smoothly. What could be the cause?

Accepted Answer

A whining noise and erratic movement in a servo motor can stem from several sources:

• Servo Drive Tuning: The servo drive's PID loops or other tuning parameters might be improperly set for the connected motor and load, causing instability or oscillation. 
 • Feedback Issues: Problems with the motor's encoder or resolver (e.g., loose connection, damaged cable, failing device) can send incorrect position/velocity data to the drive, leading to erratic behavior. 
 • Motor Problems: Mechanical issues within the motor itself (e.g., failing bearings) or electrical problems (e.g., a short in a winding) can cause noise and improper movement. 
 • Drive Output Stage: Less commonly, failing components in the servo drive's power output stage (IGBTs) could cause uneven power delivery to the motor. 
 • Mechanical Binding: Ensure the load connected to the motor is not binding or causing excessive resistance.

Question 4

What's the difference between an AC drive (VFD) and a Servo Drive?

Accepted Answer

Both AC drives (Variable Frequency Drives or VFDs) and Servo Drives control electric motors, but they are designed for different levels of precision and performance:

• AC Drives (VFDs): Primarily used for controlling the speed of standard three-phase AC induction motors in applications like fans, pumps, and conveyors. They offer good speed control and energy savings but typically have less precise positioning and dynamic response compared to servo drives. 
 • Servo Drives: Designed for high-performance motion control applications requiring very precise control over position, speed, and torque. They are used with servo motors (which have feedback devices like encoders or resolvers) in applications like robotics, CNC machinery, and packaging equipment. Servo systems offer much faster response times and higher accuracy.

Question 5

My industrial power supply has no output voltage. Is it worth repairing?

Accepted Answer

In many cases, yes, repairing an industrial power supply with no output voltage is cost-effective. The issue is often caused by failed common components like input rectifiers, switching transistors, or filter capacitors, which are typically replaceable. Repairing can be significantly cheaper than purchasing a new industrial-grade power supply, especially for specialized or higher-power units. We always provide a free evaluation and quote to help you make an informed decision.

Question 6

What are common causes of communication errors between a PLC and HMI?

Accepted Answer

Communication errors between a PLC and HMI are common and can be tricky. Here are some frequent culprits:

• Physical Layer: Damaged or loose cables (Ethernet, serial), faulty connectors, or incorrect wiring.
 • Network Configuration: Mismatched IP addresses, subnet masks, or gateway settings (for Ethernet). Incorrect node addresses or baud rates (for serial or fieldbus). 
 • Protocol Settings: Incorrect protocol selected on either the HMI or PLC, or mismatched protocol parameters. 
 • HMI/PLC Port Failure: A faulty communication port on either the HMI or PLC. 
 • Driver Issues: Incorrect or corrupted communication drivers (more common on PC-based HMIs or SCADA). 
 • Electrical Noise: Interference disrupting communication signals.

Question 7

My machine suddenly stopped, and the PLC is showing a "RUN" light but nothing is happening. What's a common reason?

Accepted Answer

If the PLC's "RUN" light is on, it typically means the CPU is executing its program. If the machine isn't responding, common areas to investigate (after ensuring safety protocols are followed) include:

• Output Module Issues: A specific output module or a channel on that module might have failed, preventing signals from reaching actuators (solenoids, motor starters, etc.). Check for fault lights on the output modules themselves. 
 • Interlocks/Permissives: A critical safety interlock (e.g., guard door open, emergency stop pressed elsewhere) or a process permissive (e.g., low material level, incorrect pressure) might not be met, and the PLC program is correctly holding the machine in a safe, stopped state. 
 • Field Device Failure: The actuator itself (solenoid, motor contactor) may have failed.
 • Communication Issues: If the PLC relies on communication to other devices (like a drive or remote I/O) for that part of the process, a communication fault could be the culprit. 
 • Power to Outputs: Ensure that the power supply feeding the output devices is functional.

Question 8

What's the typical lifespan of an industrial HMI, and what are signs it might need repair or replacement soon?

Accepted Answer

The lifespan of an industrial HMI can vary greatly depending on the model, operating environment (temperature, vibration, contaminants), and usage intensity, but many are designed for 5-10+ years of operation. Signs that an HMI might need attention or is nearing the end of its reliable life include:

• Dimming Display/Backlight Failure: The screen becomes harder to read. 
 • Touchscreen Issues: Unresponsiveness, inaccuracy, or "ghost" touches. 
 • Cracked or Damaged Screen: Physical wear and tear. 
 • Intermittent Power Issues or Freezing: The HMI randomly shuts off or locks up. 
 • Obsolete Software/Hardware: Difficulty finding replacement parts or compatible programming software. 
 • Increased Frequency of Errors: More frequent communication errors or internal faults. Proactive repair of failing components like backlights or touchscreens can often extend an HMI's life significantly.

Question 9

My servo drive is giving an "Overcurrent" fault. What are the immediate things to check (safely)?

Accepted Answer

An "Overcurrent" fault on a servo drive is a serious indication that the drive is trying to deliver more current to the motor than is safe for either component. Before resetting, ensure all power is safely isolated. Common things to check:

• Mechanical Binding: Is the motor or the load it's driving physically jammed or stuck? This is a very common cause. Try to rotate the motor shaft by hand (with power off and locked out). 
 • Motor Cable Short: Inspect the motor power cable for any signs of damage, pinching, or short circuits between phases or to ground. 
 • Motor Winding Short: The motor itself might have an internal short circuit in its windings. This often requires specialized testing (like a megger test). 
 • Incorrect Drive Parameters: Extremely aggressive acceleration/deceleration rates or incorrect current limit settings in the drive can sometimes trigger this. 
 • Drive Hardware Fault: The drive's power output stage (IGBTs) might have failed. If the issue isn't immediately obvious with mechanical checks, it's best to have the drive and motor inspected by a qualified technician.

Question 10

Why is preventative maintenance important for industrial automation equipment like PLCs and Drives?

Accepted Answer

Preventative maintenance (PM) for PLCs, drives, and other automation equipment is crucial for several reasons:

• Reduces Unexpected Downtime: Proactively identifying and addressing potential issues (like failing fans, loose connections, aging capacitors, or dust buildup) prevents catastrophic failures that can halt production unexpectedly. 
 • Extends Equipment Lifespan: Regular cleaning, inspection, and replacement of wear components can significantly extend the operational life of your valuable automation assets. 
 • Improves Reliability & Performance: Ensuring components are clean, cool, and operating within specification leads to more consistent and reliable performance. 
 • Enhances Safety: Faulty equipment can be a safety hazard. PM helps identify and mitigate these risks. 
 • Lowers Overall Repair Costs: Addressing minor issues proactively is usually much less expensive than dealing with major failures and the associated extended downtime. Simple PM tasks can include visual inspections, cleaning fan filters, checking connections, ensuring proper ventilation, and backing up programs/parameters.

Question 11

The manufacturer says my PLC/Drive is "obsolete" and I have to upgrade my whole system. Do I have other options?

Accepted Answer

es, you absolutely have other options. "Obsolete" simply means the original manufacturer no longer produces or sells that specific model. It does not mean it's unrepairable. ROC Industrial specializes in supporting legacy and obsolete automation equipment. We can often perform component-level repairs on your existing board, or source tested, working parts from our extensive inventory. This approach is significantly more cost-effective and avoids the extensive downtime, engineering costs, and programming changes associated with a full system retrofit. Before committing to a costly upgrade, always explore your repair options first.

Question 12

What does "component-level repair" actually mean for a circuit board?

Accepted Answer

Component-level repair is the process of diagnosing and replacing the individual faulty electronic components on a circuit board, rather than simply swapping out the entire board. Instead of treating the board as a single part, our technicians use tools like oscilloscopes, multimeters, and signature analyzers to pinpoint the exact failed resistor, capacitor, integrated circuit (IC), transistor, or other part. By replacing only the defective components, we restore the board to its original functionality at a fraction of the cost of a full board replacement.

Question 13

My servo drive got wet from a coolant leak. Is it definitely ruined or is a repair possible?

Accepted Answer

It is not definitely ruined, but immediate action is critical.(https://www.rocindustrial.com/repair) Do NOT attempt to power it on, as this will almost certainly cause a short circuit and catastrophic failure. Liquid intrusion can cause corrosion and short circuits. A repair is often possible if addressed quickly. The process involves a complete disassembly, a meticulous cleaning procedure using specialized solvents and ultrasonic baths to remove all moisture and contaminants, followed by a low-temperature baking process to ensure it's completely dry. After that, we perform a full diagnostic to identify and replace any components damaged by the initial exposure. The sooner we receive the unit, the higher the chance of a successful repair.

Question 14

I have a faulty I/O module on my PLC rack. How do you test it to make sure the repair is good?

Accepted Answer

We test I/O modules using dedicated PLC test racks that are compatible with the specific brand and series (e.g., Allen-Bradley ControlLogix, Siemens S7). For an output module, we load a test program onto the CPU that systematically cycles each output channel on and off. We then connect each channel to a corresponding load bank or indicator panel to verify that every single output relay, transistor, or triac is switching correctly and handling a load as intended. For an input module, we apply the appropriate voltage or signal to each input point and verify that the PLC's test program correctly registers each signal change. This ensures every channel on the card is fully functional before it's returned.

Question 15

My servo motor "runs away" or takes off at full speed as soon as it's enabled. What's the cause?

Accepted Answer

This is a dangerous condition that should be addressed immediately with safety precautions. A "runaway" motor almost always indicates a problem in the closed-loop feedback system. The most common causes are:

• Incorrect Motor Phasing or Wiring: The power phases to the motor may be wired incorrectly relative to the feedback device, causing the drive to think the motor is moving in the opposite direction and "correct" it by sending it into a full-speed runaway. 
 • Loss of Feedback Signal: The encoder or resolver signal is not reaching the drive due to a broken wire in the cable, a loose connector, or a completely failed feedback device. Without knowing its position, the drive cannot control the motor. 
 • Drive Parameter Mismatch: The drive may be configured for the wrong type of feedback device. Systematic troubleshooting of the motor wiring, feedback cable, and drive parameters is required to resolve this issue.

Question 16

Why does a simple-looking circuit board repair sometimes cost more than a complex-looking one?

Accepted Answer

The cost difference often comes down to diagnostic time versus component cost. A board with a visibly burnt component has an obvious failure point, requiring less diagnostic time. Conversely, a simple-looking board with an intermittent or hidden fault can require hours of skilled technician time with advanced diagnostic tools to locate the issue. The cost is primarily for the expert labor needed to find the fault. We always provide a firm quote after our initial evaluation.

Question 17

My safety light curtain is faulting and won't let my machine run. Can safety-rated equipment even be repaired?

Accepted Answer

Yes, safety-rated components like light curtains can often be repaired, but it requires specialized expertise. Faults can originate from the control unit, the transmitter or receiver heads, physical damage to the lenses, internal connection issues, or power supply problems. We can diagnose and repair the electronic components within the light curtain system to restore its functionality. However, it is critically important that after any repair, the end-user's qualified safety personnel re-commission and re-validate the entire safety system on the machine to ensure it complies with all required safety standards (e.g., OSHA, ANSI) before being put back into service.

Question 18

Why did the keypad on my Allen-Bradley PanelView stop working after replacing the touchscreen?

Accepted Answer

This is a common issue. On most PanelView models, the keypad connects to the main logic board via a delicate flexible ribbon cable. During touchscreen replacement, this cable can become torn, creased, or improperly seated. If the cable is loose, reseating it may fix the problem. If the cable is damaged, the keypad membrane or a sub-assembly may need replacement. This underscores the importance of experienced technicians handling repairs.

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