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Ask a Technician

Ask Our Expert Technicians – Free Advice for Your Industrial Automation Questions

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Stuck on a technical problem with your industrial automation equipment? Facing a confusing error code or unsure about the next troubleshooting step? ROC Industrial's experienced technicians are here to help! We offer this free "Ask a Technician" service to provide guidance and answers to your questions related to HMIs, PLCs, servo drives, power supplies, circuit boards, industrial monitors, and other control system components.

What Kind of Questions Can We Help With?

 

Our team can offer insights and general advice on a variety of topics, including:​

  • Understanding Error Codes: Helping you interpret common fault codes or status indicators on your equipment.

  • Basic Troubleshooting Steps: Suggesting initial steps you can take to diagnose common issues.

  • Identifying Potential Problems: Discussing symptoms to help narrow down potential causes of malfunctions.

  • Clarification on Components: Answering general questions about how certain industrial automation parts function.

  • Guidance on Repair vs. Replacement: Offering an initial perspective on whether a component might be repairable.

  • General Compatibility Questions: (e.g., "Can this type of drive work with this motor?")

How to Ask Your Question:
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  • Be Specific: The more details you provide, the better we can assist you. Please include:

    • The type of equipment (e.g., HMI, PLC, Servo Drive).

    • The Manufacturer (e.g., Allen-Bradley, Siemens, Fanuc).

    • The Model Number and/or Part Number.

    • A clear and concise description of your question or the problem you are experiencing.

    • Any error codes or symptoms you've observed.

  • Submit Your Question through our Contact Us Form: Use the Contact Us form to send us your inquiry.

What to Expect​:

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  • Free Guidance: This service is offered free of charge.

  • Expert Response: One of our knowledgeable technicians will review your question.

  • Timely Reply: We aim to respond to inquiries via email within 1-2 business days.

  • General Advice: Please understand that this service is intended to provide general guidance and potential troubleshooting paths. For complex issues or definitive diagnoses, a hands-on evaluation of the equipment is often necessary.

  • Not a Substitute for Full Repair Service: This free Q&A cannot replace a full diagnostic and repair service for malfunctioning units.

Important Disclaimer:

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The advice and information provided through our "Ask a Technician" service are for general informational purposes only and are based on the details you provide. ROC Industrial is not liable for any actions taken based solely on this advice, or for any damage, loss, or further issues that may result from attempts to troubleshoot or repair your equipment based on this guidance. For comprehensive diagnosis, guaranteed repairs, and warranty coverage, we recommend utilizing our professional Repair Services.

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