ISO-certified repairs with a 2-year warranty — technician-verified quotes within 24 hours, nationwide.
Product Description
Is your Allen-Bradley PanelView HMI displaying a communication fault or failing to connect with your PLC? ROC Industrial specializes in repairing PanelView communication faults for all series, including PanelView Plus, PanelView 5000, and older models. We troubleshoot issues with Ethernet/IP, DH+, ControlNet, DeviceNet, and serial communications to get your PanelView back online.
Is Your Device Showing These Signs?
PanelView Plus Human Machine Interface (HMI) units with communication faults commonly require troubleshooting and repair due to Ethernet IP address conflicts, corrupted firmware, or faulty communication modules. Resolve IP address conflicts through network configuration adjustments. Address firmware corruption by performing a firmware update or re-flash using Rockwell Automation's FactoryTalk software. Replace defective communication modules, such as the Ethernet port or serial communication adapter, to restore connectivity with Programmable Logic Controllers (PLCs) and other industrial automation devices. Diagnose and rectify wiring issues, including damaged cables or loose connections, to ensure stable data transmission and operational integrity.
Technical specifications
Communication faults on Allen-Bradley PanelView HMIs (e.g., PanelView Plus, 5000, Standard series) can arise from various sources. This includes issues with the physical communication port (Ethernet, serial, DH+, ControlNet, DeviceNet), incorrect RSLinx/FactoryTalk Linx driver configuration, mismatched network parameters (IP addresses, node numbers), faulty communication cables, or problems within the PanelView's internal communication module or main logic board. Our repair process involves diagnostics of the specific communication protocol and hardware involved to identify and resolve the fault, ensuring reliable data exchange with Rockwell Automation PLCs and other devices.
Our Repair Process for the
Repair Service
Our repair process for PanelView Plus HMI units with communication faults begins with a comprehensive diagnostic assessment to pinpoint the root cause, whether it be Ethernet IP address conflicts, corrupted firmware, or faulty communication modules. Network configuration adjustments are implemented to resolve IP address conflicts. Firmware corruption is addressed through a rigorous firmware update or re-flashing procedure utilizing Rockwell Automation's FactoryTalk software. Defective communication modules, including the Ethernet port or serial communication adapter, are replaced to re-establish connectivity with Programmable Logic Controllers (PLCs) and other industrial automation devices. Wiring issues, such as damaged cables or loose connections, are meticulously diagnosed and rectified to guarantee stable data transmission and operational integrity.
Your Guarantee: Warranty & Lifetime Support
Your satisfaction is our top priority, and we confidently stand behind the quality of our repairs. That's why every repair service is covered by our comprehensive 24-month warranty. Furthermore, we offer lifetime phone support – if you have questions or need assistance related to our repair down the road, we're here to help. Our service commitment is straightforward: we guarantee our work, and if you're not satisfied, we will make it right. Learn More about our Repair process.
Comprehensive Repairs You Can Depend On
We take immense pride in the quality and reliability of our work. Our process goes beyond simply fixing the immediate problem. We perform a comprehensive inspection of your main board (or other equipment) and proactively replace components known to be failure-prone or showing signs of potential future failure. Before any item is returned, it undergoes rigorous functional testing to ensure it meets performance specifications and operates flawlessly. Visit our main Repair Services page to learn more.
Save Significantly
Our primary goal is to save you hundreds, or even thousands, of dollars compared to the cost of new equipment replacement. By repairing existing components, we provide an economical solution that is also eco-friendly. At Roc Industrial, our commitment to integrity and community drives our consistent growth and ensures you receive a reliable, cost-effective solution.
Please Note: Roc Industrial operates as an independent service provider and is not an authorized distributor for the manufacturers or brands mentioned. Consequently, the original manufacturer's warranty is not applicable to items repaired or sold by us. Roc Industrial provides its own 2-year warranty on all repair services performed.
Buying Options
To receive a quote within 2 hours, please provide us with the details of your requirements. Our team will promptly review your request and send you a custom offer.
Ships from Rochester, NY